business-operations-skills

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---
name: business-operations-skills
description: Use when running, diagnosing, or designing internal business operations — process documentation, vendor SLAs, capacity planning, internal comms, SOP/runbook authoring, procurement spend. Triggers on "BizOps review", "where's the bottleneck", "vendor health", "internal SOP", "all-hands deck", "spend categorization", "capacity for Q3", "process mapping". Forks context to route to one of six BizOps sub-skills (process-mapper, vendor-management, capacity-planner, internal-comms, knowledge-ops, procurement-optimizer) and returns a digest. Distinct from business-growth (external sales motion) and c-level-advisor (strategic, not operational).
context: fork
version: 2.8.0
author: claude-code-skills
license: MIT
tags: [bizops, operations, process, vendor, capacity, sop, procurement, coo, orchestrator]
compatible_tools: [claude-code, codex-cli, cursor, antigravity, opencode, gemini-cli]
---

# Business Operations — Domain Orchestrator

The BizOps surface is **internal**: how the company actually runs. This orchestrator forks its conversation context, routes your inquiry to one of six sub-skills, then returns a tight digest to the parent thread. The heavy ingestion (vendor catalogs, process interviews, multi-doc SOP intake) stays in the forked context.

## When to invoke

| Symptom | Sub-skill to route to |
|---|---|
| "Where does the work spend most of its time waiting?" | `process-mapper` |
| "Is this vendor delivering against the SLA?" | `vendor-management` |
| "Do we have enough people to ship in Q3?" | `capacity-planner` |
| "I need to brief the company on a re-org" | `internal-comms` |
| "Write me a runbook for the incident response process" | `knowledge-ops` |
| "Why is our software spend up 40% YoY?" | `procurement-optimizer` |

## Routing logic (deterministic)

The orchestrator classifies the inquiry by **signals** detected in the prompt. Two-signal threshold for confident routing; one-signal triggers a clarifying question.

### Signal table

| Signal class | Keywords | Sub-skill |
|---|---|---|
| **PROCESS** | bottleneck, cycle time, waiting, handoff, BPMN, process map, workflow | `process-mapper` |
| **VENDOR** | vendor, supplier, SLA, contract, third-party, MSA, SaaS subscription, renewal | `vendor-management` |
| **CAPACITY** | headcount, capacity, utilization, planning, hiring sequence, FTE | `capacity-planner` |
| **COMMS** | all-hands, internal newsletter, announcement, change management, FAQ, town hall | `internal-comms` |
| **KNOWLEDGE** | SOP, runbook, knowledge base, wiki, playbook, documentation, onboarding doc | `knowledge-ops` |
| **PROCUREMENT** | spend, procurement, purchase, supplier rationalization, software audit, SaaS sprawl | `procurement-optimizer` |

If signals are mixed (e.g., "vendor SLA + spend audit"), run the **highest-confidence sub-skill first**, then chain into the second one in a follow-up forked turn.

### Fallback

If no signal class scores ≥ 2, ask **one** clarifying question naming the two most likely candidates. Do NOT guess silently.

## Workflow (Matt Pocock grill discipline)

Derived from Matt Pocock's `grill-with-docs` pattern: **explore-then-ask, one question per turn with a recommended answer, walk the decision tree depth-first, track dependencies, anchor every challenge in the documented canon** (`references/`).

### Step 1 — Explore before asking

Before any clarifying question, check:
- Does the user's working directory already contain a process map, vendor catalog, SOP, or org chart we can grep?
- Does the inquiry already disambiguate the lane (e.g., "vendor SLA review" — that's `vendor-management`, no question needed)?
- Is the lane unambiguous from filenames mentioned (`procurement-Q3.csv` → procurement)?

If the codebase resolves the lane, **route silently**. Don't ask.

### Step 2 — If still ambiguous, ONE forcing question with a recommended answer

Matt's rule: never bundle questions. Never default to "what do you think?". Alway