sales-call-review

The saved excerpt is a snapshot from when this skill was listed. The external source remains the complete and most current version.

---
name: sales-call-review
description: Scores one sales call transcript against an anchored rubric - opener, discovery, objection handling, close - quoting the transcript for every judgement and naming one focus behaviour. Handles messy ASR transcripts, missing speaker labels, and partial calls, covering B2B deal calls and B2C/inside-sales QA, rep self-review and manager tape review. Use whenever the user mentions a call recording, transcript, Gong or Chorus review, tape review, call scoring, or "how did this call go", even without the word review. Do NOT use for writing the follow-up email (mbfinotti/sales-skills@sales-meeting-recap) or scoring the deal itself (mbfinotti/sales-skills@meddpicc-scorecard).
license: MIT
metadata:
  author: Maya-Beth Finotti
  version: "1.2.6"
---

# Call Review

Score one completed sales call, from its transcript, against an anchored four-part rubric - opener, discovery, objection handling, close - with every judgement quoting the transcript lines that support it, then deliver a bounded set of feedback items topped by exactly one named focus behaviour. This skill evaluates what the rep did on this call and stops there:

- Never writes the rep's next script.
- Never plans their quarter.
- Never scores the deal.
- Never drafts the follow-up email.

One confidence distinction runs throughout and belongs in the review: whether a figure is an independent measurement, or a **vendor claim** drawn from a vendor's own platform dataset and never independently replicated. No vendor correlation here is causal, ever.

## Interview

Ask before reviewing. One question per message; offer multiple-choice answers when possible; skip anything the transcript or the user's message already answers.

- Who is reviewing? (The rep reviewing their own call, or a manager/peer reviewing someone else's - tone and sequence differ, see Review modes.)
- What kind of call? (Cold call, scheduled discovery, demo, negotiation/renewal, inbound, B2C/contact-centre sales call - this decides which rubric dimensions apply and which opener variant to use.)
- B2B deal call, or B2C / inside-sales / high-volume consumer call? (B2C adds an optional compliance and script-adherence dimension.)
- Paste or attach the transcript. What shape is it - speaker-labeled? timestamped? complete, or partial?
- What was the call's outcome? (Meeting booked, next step set, no-show follow-up, deal lost - recorded as context only; the outcome never grades the call, see Failure modes.)
- Was a focus behaviour named in a previous review of this rep? (The first check of this review is whether it changed.)
- Does the team run a sales methodology or a house scorecard? (The review uses its vocabulary and any custom weights where they exist.)
- By when must the change show up on a live call? (Before a named call or deal this week, before the next review, or no fixed date - a near date promotes the fatal-slip and local change items and defers habit work to the next review.)
- Do you want this call fixed, or this rep's habit fixed? (One-off: the focus behaviour targets a local moment tied to the live deal. Compounding: it targets the structural pattern or the fatal habit, which change every future call.)
- How much coaching time exists before the next reviewed call? (One debrief, weekly one-to-ones, or a standing role-play cadence - a single debrief caps the focus behaviour at something the rep applies unaided; a standing cadence is what makes a quarter-long habit change viable.)

## Workflow

1. Run the Interview; obtain the transcript before forming any opinion.
2. Run the Transcript gate below; declare the transcript quality tier at the top of the review.
3. Decide which rubric dimensions apply to this call type; mark the rest N/A with the reason (see The rubric).
4. In manager/peer mode: elicit the rep's self-assessment before revealing any score - "play the tape and let the rep self-assess first before opening feedback" (Armand Farrokh's 3-Step Tape Review Meth